The Canadian Radio-Television and Telecommunication Commission is getting an earful from frustrated and angry cell phone customers via OpenMedia. The non-profit group has compiled a long list of horror stories in a report being tabled with the regulatory agency. OpenMedia interviewed 3,000 people, recording tales of poor and disrespectful service from Canada's big cell phone companies -- Rogers, Telus and Bell. Contract holders complain of feeling trapped by unfair terms and high termination fees -- and companies unwilling to budge even when medical emergencies and job losses make it impossible to continue paying their bills. The report is being submitted as the CRTC overhauls the wireless code.